Cg999 Terms & Conditions – Your Rights & Responsibilities

Introduction & Eligibility

Cg999 (hereinafter referred to as the "Platform" or "we") is an online betting and casino service provider that is cg999.biz operated through our domain. These Terms & Conditions form a legally binding agreement between cg999 and its members.

By creating an account, logging in, or using the cg999 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using cg999.

Account Registration

The following requirements must be met to open an account on cg999:

• You must be at least 18 years of age.
• You must register using accurate and truthful information.
• Each individual may register only one account.
• Operating multiple accounts on the same device, IP address, or payment method is strictly prohibited.
• You are responsible for keeping your account login credentials confidential. You must not allow anyone else to access your account.

Information Required at Registration

During registration, you must provide your correct name, date of birth, mobile number, and email address. Providing inaccurate information may cause account verification to fail and could result in withheld withdrawals. cg999 reserves the right to re-verify your information at any time.

KYC & Identity Verification

Completing the KYC (Know Your Customer) process is mandatory before making any withdrawal on cg999. The following documents may be required:

• A scanned copy of your National ID (NID) or passport.
• A recent selfie holding your NID.
• Bank statement or proof of mobile banking transaction.

KYC verification is typically completed within 24–48 hours. Withdrawals will be on hold until verification is complete. cg999 complies with anti-money laundering regulations and reserves the right to report suspicious transactions.

Deposits & Payments

The following payment methods are accepted for deposits on cg999: Mobile Pay, Nagad, Rocket, and USDT. Deposit rules:

• The minimum deposit amount is ৳500.
• Deposits must be made from an account registered in your own name only.
• Deposits made through a third party are strictly prohibited and any such funds will be returned.
• Deposits are generally free of processing fees, though the payment gateway's own charges may apply.
• Cg999 reserves the right to decline any deposit it deems suspicious.

What to Do If Your Deposit Fails

If a deposit fails, contact us via live chat or email within 2 hours. Providing your transaction ID and full details will help us resolve the issue faster.

Withdrawal Rules

The following rules apply when withdrawing funds from cg999:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals may only be made to the same payment method used for the original deposit.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals are typically processed within 5–30 minutes. During peak hours, it may take up to 24 hours.
• Withdrawals cannot be made directly from bonus balance — wagering requirements must be met first.
• The daily maximum withdrawal limit is set in accordance with the platform's current policy.

Bonuses & Promotions

The following rules apply when using bonuses and promotions on cg999:

• Each bonus has a separate wagering requirement, which is clearly stated on the bonus page.
• If a single person attempts to claim bonuses using multiple accounts, all bonuses will be cancelled.
• The welcome bonus is available to new members only and can be claimed after the first deposit.
• Bonuses are generally valid for 7–30 days; any bonus not used within the specified period will be forfeited.
• Bonuses may only be used on the games or markets specified in the promotion.

Bonus Abuse

Cg999 actively monitors for any misuse of its bonus system. Arbitrage betting, using software to claim bonuses, or deliberately attempting to circumvent bonus terms may result in bonus cancellation and account suspension.

Betting Rules

The following general rules apply to all betting on cg999:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or postponed before it begins, the bet will be refunded.
• If a bet is voided due to an odds change, the original stake will be returned to your account.
• If your internet connection drops during live betting, any bets already confirmed will remain valid.
• Cg999 reserves the right to void any bet placed on odds that were displayed incorrectly due to a system error.

Maximum Bet Limit

Maximum bet limits may vary by event and market. cg999 reserves the right to adjust the bet limits on any account, particularly where unusual betting patterns are detected.

Prohibited Activities

The following activities are strictly prohibited on the cg999 platform:

• Participating in or facilitating match-fixing or sports manipulation.
• Placing bets using automated bots or software.
• Using cg999 to launder money or transfer illegal funds.
• Attempting to hack the platform's system or exploiting any technical vulnerabilities.
• Operating an account on behalf of a minor.
• Engaging in fraudulent conduct toward other members.

Privacy

Cg999 places the utmost importance on protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our Privacy Policyare detailed therein.

In short, cg999 uses your information solely for service delivery, verification, and legal compliance. It is never sold or shared with third parties without your consent.

Account Closure & Suspension

Cg999 may temporarily or permanently close an account under the following circumstances:

• Violating these Terms & Conditions.
• Failure to pass KYC verification or if false information is found to have been provided.
• Evidence of operating multiple accounts.
• At the member's request (self-exclusion or use of responsible gaming features).

Members may, at any time, Help Center You may contact us to request the closure of your account.

Limitation of Liability

Cg999 is not responsible for the following:

• Bets lost or missed due to internet disconnection.
• Delays or errors caused by third-party payment gateways.
• Your account credentials being compromised due to your own negligence.
• Force majeure events such as natural disasters, cyberattacks, or government directives.

Cg999 always strives to provide the best service; however, in the event of a technical issue, our total liability will not exceed the value of the transaction in question under any circumstances.

Updates & Contact

Cg999 reserves the right to modify these Terms & Conditions at any time. When changes are made:

• Members will be notified via email or platform notification at least 7 days before any changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.

Contact

For any questions regarding these Terms & Conditions, please get in touch with us:

• Email: support@cg999.biz
• Live Chat: Help Center page.